RA Request
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Email Address
Subject - if you don't see a suggested article, just leave description
Fault Description - Please be as detailed as possible. The more detail you give us, the faster we can fix the problem.
End-User Name
Retailer Name
Your Address and State
Your Country
...
Australia
New Zealand
Phone No.
Warranty?
...
Yes
No - No Fee Paid
No - Paid $110 Book-in Fee
Don't Know
Wnty Parts Only
Date of Purchase
Reason For Return
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Repair
Replace
Quote (incurs $110 quote fee)
Credit Request
DOA
Arcam AVR HDMI 2.1 Upgrade
Product Colour - KEF Only
Brand
Model
Serial Number
Type of product
...
Amplifier/Pre-Amp/Integrated Amp
AV Receiver
Loudspeaker - Active
Loudspeaker - Passive
Cable
Disc Player
Extender Set
Headphones
Phonostage
Streamer
Turntable
Other - Please put full fault description below
Touch Screen
Remote Control
System Controller
Audio Matrix
Type of Fault
...
Faulty Description
...
Unit Condition
...
Excellent Condition
Good
Light marks
Has some damaged
Accessories with unit (remote, manual, box, none)
Product Location
NICE HMS Notes (Internal Use)
...
Hardware Fault
Software Fault
NICE HMS Product Affected (Internal Use)
...
NICE HMS Fault Type (Internal Use)
...
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